Last Updated: 17 August 2026
HEONG ARENA respects your privacy and aims to protect the information you provide while using our website, tournaments, community services, and digital-goods services.
Depending on the services you use, we may collect:
We aim to collect only information reasonably necessary to provide our services.
We may use your information to:
For MLBB recharges, users may provide their MLBB User ID and Zone ID. This information may be used by the authorized HEONG ARENA administrator to complete the requested recharge. HEONG ARENA does not require your MLBB password, OTP, or login credentials to complete a recharge. Users are responsible for ensuring that the User ID and Zone ID they provide are correct.
HEONG ARENA may use third-party recharge stores, apps, or websites to fulfil customer orders. Users are never directed to, provided with links to, or required to visit any third-party recharge website or application. The authorized HEONG ARENA administrator handles the third-party recharge process on behalf of the customer. Customers do not need to create an account, register, log in, or provide personal login credentials on a third-party recharge platform.
When you select Purchase, you may be redirected to the official HEONG ARENA WhatsApp support channel. We use WhatsApp for payment communication, payment instructions, and order confirmation instead of an automated payment integration. This allows the administrator to manually confirm the item, User ID, Zone ID, payment details, and order status, helping reduce technical issues, payment errors, failed transactions, and incorrect recharges that can sometimes occur with automated payment systems. Information voluntarily provided through WhatsApp may be used to process and support your order.
HEONG ARENA does not intentionally request or store your full card number, banking password, UPI PIN, OTP, or other sensitive payment authentication credentials. Payment providers may process payment information according to their own privacy policies.
Information may be shared with third-party service providers only when reasonably necessary to provide our services, process an order, maintain security, or comply with applicable law. For MLBB recharge fulfilment, the necessary recharge information may be used by the administrator when accessing the relevant third-party service. Users are not required to communicate directly with that third-party service.
We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss. However, no online service or electronic transmission can guarantee absolute security.
We may retain information for as long as reasonably necessary for order processing, customer support, security, fraud prevention, dispute resolution, accounting, and legal requirements.
Subject to applicable law, users may request access to, correction of, or deletion of their personal information. For privacy requests, contact: heongarena@gmail.com
Our services are subject to applicable age requirements. We do not knowingly collect children's personal information in violation of applicable law.
We may update this Privacy Policy from time to time. Changes will be published on this page with a revised Last Updated date.
Email: heongarena@gmail.com
You may also contact the official HEONG ARENA WhatsApp support channel available on our website.
Last Updated: 17 August 2026
Welcome to HEONG ARENA. By accessing or using our website, creating an account, participating in tournaments, or purchasing digital goods or services, you agree to these Terms & Conditions.
Users must provide accurate and up-to-date information when creating an account, registering for tournaments, or placing an order. Users are responsible for maintaining the security of their account and for activities carried out through their account.
HEONG ARENA provides esports tournaments, gaming events, and related gaming services. Participants must follow the applicable tournament rules, schedules, instructions, and fair-play requirements. Cheating, hacking, exploiting bugs, match fixing, collusion, account sharing, impersonation, or other unfair practices may result in disqualification, suspension, or account termination.
HEONG ARENA may offer MLBB Diamonds, Weekly Passes, and other digital goods. When a user selects Purchase, they may be redirected to the official HEONG ARENA WhatsApp support channel. The administrator will confirm the requested item, price, MLBB User ID and Zone ID, and provide payment instructions. After payment is verified, the administrator processes the requested item.
HEONG ARENA may use third-party recharge services to fulfil customer orders. Users are never directed to, provided with links to, or required to visit any third-party recharge website or application. The third-party recharge process is handled by the authorized HEONG ARENA administrator on behalf of the customer. Customers only need to place their order through HEONG ARENA, provide the correct MLBB User ID and Zone ID, and complete payment using the official HEONG ARENA payment instructions.
HEONG ARENA uses WhatsApp for payment communication and order confirmation instead of an automated payment integration. This allows the administrator to manually confirm the item, User ID, Zone ID, payment details, and order status, helping reduce technical issues, payment errors, failed transactions, and incorrect recharges.
Users must provide accurate MLBB User ID and Zone ID information. HEONG ARENA will never require an MLBB password, OTP, UPI PIN, or other sensitive authentication credentials for a recharge.
Users should make payments only using the official payment details provided by HEONG ARENA. Users should never send money to unofficial individuals, numbers, or accounts claiming to represent HEONG ARENA.
Refunds and cancellations are handled according to our Refund & Cancellation Policy.
Third-party services are independently operated and may have their own terms, privacy policies, and security practices. HEONG ARENA does not claim ownership, sponsorship, affiliation, or endorsement by any third-party service unless expressly stated.
MLBB and related trademarks, logos, characters, and game assets belong to their respective owners. HEONG ARENA does not claim ownership of third-party intellectual property or imply official affiliation with Moonton unless expressly stated.
HEONG ARENA cannot guarantee uninterrupted service. Website maintenance, network issues, game-server problems, supplier issues, or third-party service interruptions may cause delays.
Information collected by HEONG ARENA is handled according to our Privacy Policy.
HEONG ARENA may update these Terms from time to time. Updated Terms will be published on this page.
Email: heongarena@gmail.com
Users may also contact the official HEONG ARENA WhatsApp support channel available on our website.
By using HEONG ARENA, placing an order, or participating in our services, you acknowledge that you have read and agreed to these Terms & Conditions.
HEONG ARENA is a gaming and esports platform managed and operated by an MLBB players' squad and gaming community. Our goal is to bring players, teams, tournaments, and gaming services together in one place.
We aim to provide a simple, fair, and accessible platform for MLBB players and gaming communities to compete, participate in tournaments, discover events, and enjoy digital gaming services.
For digital-goods purchases, users can tap Purchase and connect with the official HEONG ARENA WhatsApp support channel. We currently use WhatsApp for purchase communication and payment instructions rather than an automated payment integration.
We believe in transparent and responsible gaming services. We aim to clearly communicate our tournament rules, purchase procedures, pricing, refunds, and other applicable policies.
HEONG ARENA is a player-driven MLBB esports platform managed by an MLBB players' squad/community. MLBB and related trademarks, logos, characters, and game assets belong to their respective owners. Unless expressly stated, HEONG ARENA does not claim to be officially affiliated with, sponsored by, or endorsed by Moonton or any other game publisher.
Email: heongarena@gmail.com
HEONG ARENA — Play. Compete. Connect.
Last Updated: 17 August 2026
Users may request cancellation before a digital-goods order has been processed, subject to confirmation by the HEONG ARENA administrator. Once a digital item has been successfully processed or delivered, cancellation may no longer be possible.
MLBB Diamonds, Weekly Passes, and other digital goods are electronically delivered and may not be reversible after successful fulfilment. Therefore, successfully completed and delivered digital-goods orders are generally not eligible for cancellation or refund.
The authorized HEONG ARENA administrator handles the third-party recharge process on behalf of the customer. Users do not need to create an account, register, log in, or make payment directly with any third-party recharge service.
Users are responsible for providing the correct MLBB User ID and Zone ID. If incorrect information is provided and the recharge is successfully delivered to the supplied account, the order may not be recoverable or refundable.
If payment has been successfully verified but the requested digital item cannot be delivered because of a technical problem, supplier issue, or other failure, HEONG ARENA will investigate the order and may provide a replacement, correction, or refund.
If you believe you have accidentally paid more than once for the same order, contact us immediately with the relevant transaction information.
Tournament refunds are handled according to the specific tournament's rules and conditions.
Orders associated with suspected fraud, unauthorized payments, or suspicious activity may be placed on hold while the transaction is investigated.
Email: heongarena@gmail.com
Please provide your order details, transaction reference, and relevant information so we can investigate efficiently.
Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded under applicable law.
Last Updated: 17 August 2026
When you tap Purchase, you will be redirected to the official HEONG ARENA WhatsApp support channel. The administrator will confirm details and provide payment instructions.
We use WhatsApp to manually verify the order and payment details, helping reduce technical issues, payment errors, and failed transactions.
The authorized HEONG ARENA administrator handles third-party recharge processes on behalf of the customer. Users are never directed to third-party sites.
Users must provide the correct MLBB User ID and Zone ID. HEONG ARENA will never ask for your MLBB password or OTP.
HEONG ARENA does not add an additional markup to the listed item price solely because a third-party store or supplier is used for fulfilment.
Make payments only through the official payment details provided by HEONG ARENA.
Delivery time may vary depending on the item, supplier availability, technical conditions, or game services.
Completed digital-goods orders are generally not eligible for cancellation or refund, except where required by applicable law.
Third-party stores, apps, and suppliers are independently operated.
Email: heongarena@gmail.com
Last Updated: 17 August 2026
HEONG ARENA is committed to providing fair, competitive, and enjoyable esports tournaments for all participants.
All players and teams must compete honestly. The following are prohibited: Hacking, cheats, scripts, match fixing, collusion, account sharing, using another player's account without authorization, and abusing system vulnerabilities.
Participants must provide accurate information during registration.
Participants must follow the tournament schedule, room/lobby instructions, and match format. Failure to appear may result in a forfeit.
Participants must provide genuine and unedited evidence (screenshots/recordings) when requested.
Disputes should be reported as soon as possible and should include relevant evidence.
Players/teams may be disqualified for cheating, false information, match manipulation, rule violations, abuse, or fraudulent activity.
Prizes and HEONG Coins are distributed according to the specific tournament's prize structure. Violators may lose eligibility.
Administrators may investigate suspected violations and take reasonable action to protect tournament integrity.
Harassment, threats, hate speech, abusive behaviour, or intentional disruption may result in disciplinary action.
HEONG ARENA may update or clarify tournament rules when reasonably necessary.
Email: heongarena@gmail.com
Last Updated: 17 August 2026
The HEONG ARENA name, logo, original text, and tournament materials are owned by HEONG ARENA and may not be copied without permission.
MLBB, Mobile Legends: Bang Bang, related names, logos, characters, and assets are trademarks of their respective owners.
Unless expressly stated, HEONG ARENA does not claim to be officially affiliated with, sponsored by, or operated by Moonton or any game publisher.
Game names and assets may be used on HEONG ARENA where reasonably necessary to identify tournaments or products, subject to IP rights.
If you believe content on HEONG ARENA infringes your copyright, please contact us at heongarena@gmail.com with your information and the infringing material location.
Unauthorized copying or distribution of HEONG ARENA's content may result in appropriate action.
Email: heongarena@gmail.com
Last Updated: 17 August 2026
Account issues, tournament disputes, recharge issues, payment problems, refund requests, fraud, privacy concerns, and harassment.
Email: heongarena@gmail.com. Include relevant order details and a clear description. Do not send passwords or PINs.
If you experience an issue with a recharge, contact HEONG ARENA directly rather than attempting to contact a third-party recharge service.
We will review complaints based on the information and evidence provided.
Resolutions may include clarification, correction, replacement, refund, or account review depending on the issue.
Should be reported ASAP with relevant evidence.
Handled according to our Privacy Policy and applicable legal requirements.
Fraudulent or abusive complaints may result in appropriate action.
Email: heongarena@gmail.com
Last Updated: 17 August 2026
Users must meet the minimum age required by applicable laws to create an account, participate in tournaments, or make purchases.
If below the legal age, you should use HEONG ARENA only with the involvement and permission of a parent or legal guardian.
We do not knowingly collect personal information from children in violation of applicable law.
Users should not make purchases without the authorization of the account holder or parent/guardian.
Users should never share passwords, OTPs, or UPI PINs. HEONG ARENA will never request an MLBB password for a recharge.
If you have concerns about a minor's safety or inappropriate behaviour, contact us immediately at heongarena@gmail.com.
We may update this policy when necessary to reflect changes.
Last Updated: 17 August 2026
When you select Purchase, you will be redirected to WhatsApp. An order will be processed only after the payment has been successfully verified.
The manual process is intended to reduce technical issues, payment errors, and failed transactions.
Only the authorized HEONG ARENA administrator accesses the relevant third-party service when necessary. Users do not need to visit or pay third-party services directly.
Make payments only using details provided through the official HEONG ARENA WhatsApp. Do not send money to unofficial accounts.
Users may be asked to provide a payment confirmation or transaction reference.
If you accidentally transfer an incorrect amount, contact HEONG ARENA immediately.
HEONG ARENA does not intentionally request or store your UPI PIN, banking password, or OTP.
Payment information may be retained for order verification and legal requirements.
Refunds are handled according to our Refund & Cancellation Policy.
Fake screenshots or unauthorized payments may result in account restrictions.
Email: heongarena@gmail.com
Last Updated: 17 August 2026
Mobile Legends: Bang Bang (MLBB) and related IP belong to their respective owners. HEONG ARENA does not claim to be officially affiliated with Moonton.
The authorized administrator handles third-party recharge processes. Users are not required to interact with third-party platforms directly.
WhatsApp is a communication channel and does not itself guarantee payment security or successful transactions.
HEONG ARENA will never require an MLBB password or OTP for a recharge.
Prices and delivery times may change due to supplier availability or game-service changes.
We cannot guarantee uninterrupted availability of our website or services.
HEONG ARENA does not claim ownership or endorsement by any third-party service.
No online platform can guarantee complete security or uninterrupted availability.
Email: heongarena@gmail.com
Effective Date: 17 August 2026
HEONG ARENA is committed to distributing tournament prizes to eligible winners in a fair, transparent, and secure manner.
HEONG ARENA may verify tournament details, User ID, squad info, and winner's identity before releasing a prize.
Prizes may be transferred through supported methods such as Paytm, Google Pay, or Bank Transfer.
HEONG ARENA will never ask a winner to provide their UPI PIN, ATM PIN, password, OTP, CVV, or banking password to receive a prize.
Payments are processed after results are finalized, the winner is verified, and necessary checks are complete.
HEONG ARENA is not responsible for delays caused by incorrect information supplied by the winner.
If a payment fails, we may contact the winner to verify details and attempt again.
Prizes may be withheld for cheating, match manipulation, fraud, false info, or violation of tournament rules.
Disqualified winners may have their prize cancelled or withheld.
If a winner does not respond within a reasonable period, the prize may be temporarily withheld or forfeited.
The winner is responsible for complying with any tax obligations applicable to them.
We use reasonable measures to protect information provided for prize distribution.
HEONG ARENA will not require a legitimate winner to pay a "release fee" or "processing fee" merely to receive a prize.
Communication will generally be through the contact information associated with the account.
Information collected will be used subject to HEONG ARENA's Privacy Policy.
We may update this policy to reflect changes in services or legal requirements.
Website: heongarena.online